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Customer service Our services |
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Getting to know you - Our Customer service
The price of a Miele appliance does not just cover the product, it also buys you excellent service. Not only can you expect expert product advice from our well trained product advisors and dealers, but a professional handling of your questions and concerns as well. Wether you have a detailed question how to handle your Miele appliance, want to know about our broad range of accessories or ask for a service technician our service employees are ready to help. To make sure that you receive the best value out of your Miele appliance and get to know all its functions and features our Customer Relationship Manager would like to offer you a personal introduction to the usage of your Miele product at our premises here in Hong Kong. |
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Peace of mind - Miele in-house after-sales service
Buying a Miele product is buying a service of 20 years of performance. That includes that no matter what happens, somebody is always there for you. On board their service vans Miele technicians carry an extensive stock of spare parts. And because Miele appliances are so long lived, parts and instruction books are held for 15 to 20 years after a model is discontinued, so even an "Oldie" can be repaired. For a repair order, please indicate model designation and machine no. of the machine involved. These details ensure that we have the correct spares and tools on board to tackle your repair efficiently. |
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Product knowledge and expertise – Our service technicians
Buying Miele is an experience and we want to make sure you are happy with your appliance, after sale. Should something go wrong, just one call is all it takes to arrange for one of our service engineers to visit. A high level of product knowledge combined with the experience that comes from field service are the prerequisites for optimum after-sales service. In addition to comprehensive machine repair services, Miele service technicians are also competent advisers, e.g. on the operation and care of Miele appliances as well as on special customer issues, such as service packages or accessories. |
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Proof of Quality - Service Awards
Miele after-sales service for domestic appliances was awarded best service performance for 10 consecutive years by the German "Consumer Monitor": • For the prompt execution of service work • For keeping appointments • For the skills and expertise of service technicians • For finding solutions to problems • For the friendliness of staff |
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