Warranty

Manufactory warranty

Warranty

The Miele manufactory warranty for maximum peace of mind

Durability, optimum user convenience and premium quality - when purchasing your Miele product you made the best choice. Would you like maximum reassurance for your new appliance? The 1-year Miele manufactory warranty gives you complete peace of mind. 

We use a diagnostics system that was specially developed by Miele to test your Miele appliances and maintain them in accordance with the latest technological standards. In addition, you will receive valuable tips for operating your Miele appliances. 

The Miele manufactory warranty applies to the following appliances:
Steam ovens, ovens, combination ovens, coffee machines, dishwashers, refrigerators, vacuum cleaners, wine coolers, washing machines and dryers. 

Furthermore, you can enrol in the Club Membership for free and enjoy one extra year's protection on top of the existing manufacturer's warranty. 

An extended exclusive warranty is also available to purchase for up to 8 years. Please contact us for more information.  

Your benefits at a glance:

  • Peace of mind 
    To receive 1 year manufacturer's warranty.
  • Maximum reassurance
    You will incur no additional cost for up to 12-months for repairs not caused through a fault of your own.
  • Maximum flexibility
    An extended warranty option for either 3 or 8 years. You can purchase the extended warranty anytime during the 1 year manufacturer's warranty.
  • Reliable and quick
    Our service department will provide quick and reliable help if you need a repair.

Extended warranty

Extended Warranty

Protect Your Appliances and Enjoy Ongoing Peace of Mind

Miele’s appliances are defined by unparalleled performance and unbeatable quality. So enjoy the reassurance of a hassle-free life by extending their warranties, meaning they will always operate at an optimum level and will be protected against unpredictable events.

Our extended warranty service, the Miele Service Certificate, covers all labour charges and spare parts, and gives you complete peace of mind for longer. For as little as a few dollars a day, you can enjoy full protection for your appliances.

 

For Kitchen & Laundry Care appliances:

Extended Warranty Period

3 Years

8 Years

Includes cost of call-out, labour and parts Yes Yes
Free Miele Club membership with 1 year additional warranty*^ Yes Yes
Fee (per subscribed item) HK$2,900 HK$5,500

 

For Bagged Vacuum Cleaners:

Extended Warranty Period

3 Years

Free Miele Club membership with 1 year additional warranty*^ Yes
Free labour cost and spare parts# Yes
4 packs of HyClean 3D efficiency dustbags (worth HK$560)" Yes
Fee (per subscribed item) HK$999

Visit our Online Shop or contact our Customer Service Hotline on 2610 1025 to purchase the extended warranty, which is only available during the manufactory warranty period of your appliance. Enjoy complete peace of mind and keep your beloved Miele appliance working perfectly for longer.

 

Remarks:

*By purchasing this extended warranty service, customers can enjoy up to 4 or 9 consecutive years of extended warranty in total (inclusive of the 1 year additional warranty upon registering as new Miele Club members).

^Free Miele Club membership is not applicable to those who have already registered the Miele Club with the same appliance at the time of purchase of this warranty service. The Miele Club membership will be activated within 8 weeks after the warranty purchase. Separate application for Miele Club is not required. For terms and conditions of the Miele Club, please click here.

#The extended warranty service does not include all detachable vacuum cleaner accessories such as hose, tube, handle, floorhead, brush, and nozzle. 

"The 4 packs of Miele HyClean 3D efficiency dustbags (type FJM or GN) will be delivered to the warranty registration address based on the subscribed bagged vacuum cleaner model. Each pack contains 4 dustbags, 1 motor protection and 1 exhaust filter.

Miele Service Certificate Terms and Conditions Miele Service Certificate for Bagged Vacuum Cleaner Terms and Conditions