Miele Washer & Washer-dryer Guarantee

Experience clean living at The Miele Longevity House

60-Day Money-Back Guarantee Offer

From 10 May to 19 June 2023, you will receive a 60-Day Money-Back Guarantee, upon any purchase of Miele washer or washer-dryer, with terms and condition applied*.


*Terms and Conditions

  1. The 60-Day Money-Back Guarantee takes effect from the day of purchase, and only applies to purchases made directly from Miele (Hong Kong) or its authorized dealers, within the offer period.
  2. A valid copy of the purchase invoice must be provided for the Money-Back application. The refund amount is the actual purchase price of the product, as clearly evidenced by the purchase invoice, up to the recommended retail price.
  3. Each delivery and installation address is only eligible for a one-time refund for one appliance.
  4. The complete, original product (including all parts, accessories, any vouchers and giveaways by Miele or its authorized dealers) must be returned without damage. Miele reserves the right at its sole discretion to offset any amount of refund against any damage or incomplete returns.
  5. No refunds will be provided for any delivery/freight, installation or any associated costs.
  6. After verifying the authenticity of your claim and checking that the washing machine or washer-dryer returned is complete and in the condition in which it was delivered, Miele will provide a refund.
  7. Miele shall collect the appliance free of delivery charge, in its standard delivery covered areas, however you must arrange for the appliance to be uninstalled (at your expense) and easily removable from any cavity as Miele will not collect until such time. Any dismantling (including stacked machine dismantle) and staircase charge incurred on the spot, must be paid in cash on the spot, otherwise the relevant expenses will be deducted from the refund amount.
  8. By lodging a claim under this offer, the claimant excludes Miele from any liability, loss or damage resulting from or arising in connection with the offer to the extent permitted by law.
  9. This offer cannot be used in conjunction with any other offer or special sales events, such as but not limited to warehouse sales, Staff and Family and Friends discounted prices, non-retail purchases, trade-in offer.
  10. Should there be any disputes, the decision of Miele (Hong Kong) Ltd shall be final.
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