All about the Miele Scout app

1. Miele Scout app*
With the Miele Scout app*, the Scout RX2 or Scout RX3 robot vacuum cleaner can be controlled conveniently using a smartphone or tablet while you’re at home or on the go. The robot vacuum cleaner’s innovative controls open up several new functions.
During cleaning, the Scout RX2 or RX3 creates a map of the area cleaned. You can follow this process live in the Miele Scout app*. This allows you to be aware of where the Scout RX2 or RX3 is at any given time and which areas have already been cleaned. Up to two different maps can be saved.
3. Home Vision*
Home Vision* is an encrypted live image transmission that enables you to check whether everything is as it should be at home when you’re on the go.

What camera is used to transfer the live image?
The Scout ’s right camera.

What is the resolution?
The resolution of the Scout RX3 is 720 x 1280 pixels (RX2 is 480 x 320 pixels). It is optimised for display on a smartphone. The quality of images may vary, depending on lighting conditions, home WiFi coverage and the Internet connection.

What transmission rate is required?
A stable upload rate is required in the case of the home’s WiFi network and a stable download rate of at least 4 Mbit/s for Scout RX3 (at least 2 Mbit/s for RX2). If the connection is poor, the delay time may increase and the image may be interrupted or not appear at all.

Why is the image distorted?
The built-in cameras are wide-angle cameras. This increases the angle of view, which is particularly helpful for the navigation of the appliance.

Does the appliance save the video transmission?
No, the live image is only transmitted once. It is not recorded on the mobile device, the robot vacuum cleaner or the Miele Cloud server.
You can easily schedule start times by using the timer function.

How do I set a start time?
You can easily set timers with the Miele Scout app*. You can select the required start time, weekday and cleaning mode.

How many different start times can I set?
You can programme up to a total of 7 individual timers, so that you can set a different start time on weekends than on weekdays, for example.
What do I need to use the Miele Scout app*?
You can connect directly to the robot vacuum cleaner with your smartphone or tablet. To use the app on the go, you need a WiFi network with Internet access as well as mobile Internet access for your mobile device.

What are the requirements for the mobile device?
The app can be used on mobile devices with iOS 11.0 or Android 6.0 operating systems, and is optimised for a display size of at least 4.7" as well as a resolution of at least 1136 x 640 pixels.

What are the requirements for my WiFi router?
Miele uses the IEEE 802.11n WiFi standards, so that you can connect the Scout to all standard WiFi routers. Please ensure that you use a secure encryption method for your WiFi connection. We recommend that you use secure WPA2 encryption with a secure password.

Can I control multiple robot vacuum cleaners with the app?
Yes, you can add several robot vacuum cleaners to the app.

Can I connect the robot vacuum cleaner to multiple mobile devices?
Yes, a robot vacuum cleaner can be operated by a number of mobile devices. However, if two devices attempt to access the robot vacuum cleaner at the same time, only one of these devices may control the robot vacuum cleaner.
How do I establish a connection to my Scout?
Download the Miele Scout app* from the App Store or the Google Play Store. Following installation, open the app and follow the user guide.

What types of connection are available?
There are several ways of setting up a connection to the robot vacuum cleaner.

1. With a Miele user account:

A Miele user account is required in order to be able to access a robot vacuum cleaner when away from home. Using a mobile device, an Internet connection can then be established with your WiFi router. The robot vacuum cleaner must also be logged into a local home network.

2. Without a Miele user account:

A mobile device can also be connected directly via the Scout’s WiFi. In this case, the mobile device must be in close proximity to the robot vacuum cleaner. The robot vacuum cleaner can also be logged into a local home network. In this case, the robot vacuum cleaner can be accessed with a mobile device via the WiFi router as long as the mobile device and the robot vacuum cleaner are within range of the WiFi router.
Can the robot vacuum cleaner be controlled by third parties?
No – to prevent external access, you are taken through a pairing process the first time you use the robot vacuum cleaner before you can control it with your mobile device.

How is my data security on the Internet guaranteed?
Data security is extremely important to us. That is why we use transport layer security (TLS), an encryption method used in online banking, in conjunction with security certificates to transmit your data over the Internet. A secure TURN server is used for the Home Vision function.

Remote access to your robot vacuum cleaner is only available via your Miele user account, which is protected by a personal password.

We have our standards assessed by external security specialists.

What data is stored?
Only the data required for the app to function is stored on the Miele Cloud server. This is your user account data, plus information on your robot vacuum cleaner and the Miele Scout app*. Further information is provided in the app’s data privacy statement.
How do I create a user account?
You can create a user account via the Miele Scout app*.

I already have a Miele user account. Can the same user account also be used for the Scout?
Yes, the Miele Scout app* accesses the same Miele Cloud server as the Miele app. Only the one Miele user account needs to be set up.What should I do in the event that I sell or give away my appliance?
Please delete the appliance from your Miele user account and the Miele Scout app*, and restore the appliance to the factory default settings. To do this, press and hold the “Spot” and “Turbo” buttons on the appliance simultaneously for more than 5 seconds. Press “OK” on the remote control for 2 seconds when “rSt” appears on the display.
Does Miele provide updates for the app?
Yes, new Miele Scout app* versions may be available over time that can be downloaded and installed. An associated update to the appliance software may also be required. The new software for the robot vacuum cleaner would in any case be downloaded by the mobile device following confirmation by the user and transmitted to the robot vacuum cleaner via a WiFi connection.
Available for a mobile device (for the minimum requirements, please refer to the information provided in the app store)Transmission quality is dependent upon the speed of the Internet connection in your home and the speed of your mobile device. Figures as examples for showing the product benefit
EN ZH