Self-help Options

Easily resolve appliance issues on your own with our self‑help tool and help you to keep your Miele appliances running at their best.

Diagnose and resolve common appliance issues with our easy‑to‑use guide

Watch clear, step‑by‑step instruction videos

Free of charge

Check the appliance's user manual to learn how to operate it

Clear instructions and steps

Free of charge

Book a technician

You can reach us easily – request a call-out either online or on the phone.

Labor charge from HK$680 or HK$880 depends on appliance model

To book a technician by phone, please call: +852-2610-1025

Frequently asked questions

Is it still worth repairing my current appliance?

Miele appliances are made to last for many years, so a repair is often still worthwhile. If your appliance is considered beyond economic repair and you choose to purchase a new Miele appliance directly from our Customer Service, the inspection fee will be deducted from the purchase price, effectively making the inspection free of charge.

My appliance is still under warranty; what costs are covered?

During the Miele warranty period, any defects in your appliance, excluding consumables or operating errors, will be resolved at no cost to you. This includes repairs or replacements of affected components or, where necessary, the entire appliance. Your local Miele subsidiary will also cover all travel costs, labour and spare parts.
For full details, please refer to the warranty terms and conditions.