For both parcel and appliance deliveries, please be at the delivery location when they arrive.

Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered.  If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access any plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you.

Please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers.

We offer delivery to Hong Kong and Macau addresses.

Depending on the appliance you choose, we offer a selection of delivery and installation options. Our Miele delivery team can support you with a full installation or delivery to your home.

For appliance deliveries, you will receive text message and phone call the day before your delivery is due advising whether it will be a morning, or afternoon delivery.

For small appliances, spares, accessories and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you will receive delivery status updates via text message. For large appliance deliveries, you will be able to select your delivery date at the point of order. Any changes to this date will be communicated to you directly. You will receive text message and phone call the day before your delivery is due advising whether it will be a morning, or afternoon delivery.

Any changes to the order delivery dates or installations, please contact our customer services team for further arrangement.

The delivery team must be afforded the time it takes to deliver and install appliances properly. If you feel that you cannot do this, please contact our Customer Service to change for a more suitable time.

It is not possible to select a specific delivery time, but you can amend the delivery date if this is not suitable.

You can change the delivery date of your order up to two working days before the date you were due to receive it. Please make any changes by contacting our Customer Service on +852-2610-1025. 

This depends on stock availability. If you wish to receive all items at the same time, please contact our Customer Service on +852-2610-1025.

If you have changed your mind and wish to cancel an order, please contact our Customer Service on +852-2610-1025.

If you need to change your order, please contact our Customer Service on +852-2610-1025.

If your order has not been delivered, or you missed your delivery slot, you can also call our Customer Service on +852-2610-1025.

We carry out deliveries Monday – Saturday (excluding Public Holidays).

It is important that you ensure the item will fit the space you have available before ordering. All installation guides, including accurate product measurements and space requirements, are located on the product information pages.

Miele team is formed by experienced professional experts, for both our freestanding and built-in appliances.

Our installers can connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and that the area is ready for installation.

Our Installers must be able to access any plumbing and electrics. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this.

The installation requirements can be found in the user manual on the product page of the website.

Where any remedial works need to take place, this must be completed prior to Miele installation or delivery teams attending the installation site.

If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.

Installation costs vary by appliance and depend on the installation requirements. All available options can be selected on the order confirmation page of the website.

An installer with electrical qualifications will disconnect your old oven/hob.

Yes, we will support with disconnection, please choose this option at point of order.

Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered.  If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access the plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you.

Access to cupboards and drawers where the electrical cable is connected will be required and please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers, and you’ll need to know where your household electrical consumer box (sometimes known as a fuse box) is.

If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.

If you require an LPG conversion kit, please contact our Customer Service on +852-2610-1025. This kit needs to be fitted by a qualified Gas Safe engineer at the time of installation.

We use a network of professional installers who will deliver your new appliance and install it at the same time.

Installation times differ depending on the appliance size and the complexity of the install. Our network of professional installers is efficient and will complete the installation in a timely fashion.

Where the installation cannot proceed, please call our Customer Service on +852-2610-1025 to request a refund of your installation and disconnection costs.

Unfortunately, we cannot offer installation after the point of delivery.

Unfortunately, we are unable to offer a next-day installation service for built-in appliances.

We offer next-day delivery for appliance orders placed before 12pm. This option is subject to product availability. If this service is available, you will be able to select this date as an option when you check out online, buy in store, or order over the phone.

For small appliances, spares, accessories, and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you can track the status of your delivery using the tracking reference you were sent via email.

We can only install hobs in existing, correctly cut worktops.

Our network of installers can connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and the area is ready for installation. Our Installers must be able to access the plumbing and electrics required for your appliance. Any cabinetry amendments must be made prior to delivery, as the installation team will not be able to do this for you.

The installation requirements can be found in the user manual for your product on the product page of the Miele website.

Any remedial work required must be completed prior to us attending the installation site.

If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.

If you have purchased a built-in appliance with the disconnection option, you will be contacted directly by our delivery team to arrange installation. Please make them aware of this requirement, as you will require a Gas Safe engineer to disconnect, and a person qualified to connect your electrical oven.

All standard installations have everything required to connect. For washing machines and dishwashers, extra-long hoses can be fitted at an extra cost. These hoses can be purchased alongside the appliance at the time of order.

Yes, if you are unhappy with your purchase and you have purchased directly from Miele, we accept returns for a replacement up to 30 days after your item was delivered. 

For all appliances, spare parts, accessories, and consumables, please call our Customer Service on +852-2610-1025.

Yes, if you are unhappy with your purchase and you have purchased directly from Miele, we accept returns for a full refund up to 30 days after your item was delivered. 

For all appliances, spare parts, accessories, and consumables, please call our Customer Service on +852-2610-1025.

For all appliances, spare parts, accessories, and consumables, please call our Customer Service on +852-2610-1025.

Please have your Miele order number/ document number to hand when requesting your return. 

If you are submitting an email, please provide a brief explanation for the request of a return.

If you are returning your appliance, or have requested that we remove your old appliance, please ensure that they are prepared appropriately:

• Any refrigeration items must be defrosted and empty
• Washing machines and dishwashers need to be aired to ensure there is no residual moisture inside

From the collection date, a refund can take up to 20 working days.

You will be refunded by Miele to your original payment method.